Guarantee & Refund Policy | House of Beautiful Gardens

Guarantee & Refund Policy


Our Promise of Quality
We understand that purchasing trees and other plants online limits your ability to see the product before checkout (unlike shopping at a garden centre). In response, we will guarantee that all trees and other plants leaving our nursery are horticulturally viable.
As with all living plants, each requires care and proper nutrients to acclimate to their new environments. Time and your patients are also essential needs for trees and other plants to successfully transition to their new surroundings. Neglect, poor watering schedules, or planting in a location that is inconsistent with plant requirements are not included with this guarantee.
If your plant fails to survive within one year from the date of purchase, we will issue a 100% store credit of the original purchase price to replace it.  We will require a photo of the tree or plant to confirm it is dead before issuing a credit to purchase the replacement plant.  Credit for replacements must be used within one year of the date of issuance.  House of Beautiful Gardens will only replace plant(s) one time and replacement plants are not covered by any guarantees.
IMPORTANT: The 1-year warranty covers the cost of replacing the plant.  Delivery of replacement plants will be paid by the customer. 
Since trees and other plants are perishable, we do not accept returns under any condition.  All sales are final.
Bareroot Trees:
During late autumn through the early spring months, deciduous trees (most fruit, flowering, and shade) will drop their leaves and go dormant, making them appear as though it is a “stick in a pot.”
These plants are entirely healthy and are completing a vital part in their growth cycle but may exhibit browning leaves, sparse leaves, or no leaves at all.
Planting during dormancy puts less stress on the plant and allows the plant to focus on root growth, giving it a head start in the spring. If you purchase a tree during this time and would like to ensure the plant is, in fact, dormant, simply perform a scratch test on the tree.
To perform a scratch test use your thumbnail or a knife and gently scrape a small part of the outer grey-brown bark from a twig or branch. Directly inside the outer bark on healthy trees, you’ll find a nice green layer, called the cambium. If you continue scratching away the thin green layer, you’ll see the whitish inner wood. The presence of the green layer indicates life in the tree.  House of Beautiful Gardens will not accept any claim of loss until the tree is given adequate time to come out of dormancy.
Condition of Sale:
After you submit your order and the checkout process is completed, your order is taken from inventory and your credit card is charged immediately.  This includes any pre-orders.
Customer agrees that their order will be delivered without requiring a signature. Our carrier will leave the package(s) unsupervised unless other arrangements are made with us by the customer.
Plant Information:
We ask that you do your research on the best trees and shrubs for your area.  Pictures online typically represent plants at maturity or ornamental uniqueness.